Changing the Phone Number for a Microsoft Account

If you're unable to turn off two-step verification on your Microsoft account, it may be due to security defaults set at the organization level. In this scenario, there is no way to individually turn off two-step verification. If you're using two-step verification with your work or school account, it likely means that your organization has mandated the use of this added security feature.

However, if you're using two-step verification with a personal Microsoft service account, you have the option to toggle the feature on and off. Unfortunately, if you're having issues signing into your account, you'll need to contact your administrator for assistance.

To initiate the two-step verification process, choose an alternative verification method and continue through the process. If you don't see the 'Sign in another way' link, it may be because you haven't set up any additional verification methods. In this case, sign into your account and select the 'Sign in another way' link on the Two-factor verification page.

If you've never added an alternative verification method, you can contact your organization's Help desk for assistance. On the other hand, if you previously added an alternative method to sign into your account - such as through your office phone - but are now unable to access it due to leaving your mobile device at home, this article may be able to help.

It's worth noting that this content is specifically designed to assist with work or school accounts provided by an organization (for example). If you're experiencing issues with two-step verification on a personal Microsoft account, which is an account set up by yourself (for example), you may want to consult the article 'Turning two-step verification on or off for your Microsoft account' instead.

Lastly, if you're an administrator seeking more information about setting up and managing your Azure AD environment, please refer to the Azure AD documentation.

Changing the phone number for a microsoft account